Wednesday, January 27, 2010

The blessing of health insurance

Health insurance is the big topic in the news and boy do I know just how important it is. The first year Jack was home we were seeing some type of doctor an average of 1 to 2 times a week. He's seen at least 8 different specialists to check out a variety of potential problems. When he had his cleft palate surgery, he was operated on by three different doctors, for three different things, and spent 3 or 4 days (I can't remember now!) in the hospital.

The medical bills would have broke us, except that we have medical insurance. We are greatly blessed, to have medical insurance. This is the third company we've had medical insurance through since getting married, and it is night and day, folks. We now have Blue Cross Blue Shield, and I want to invite them over for Thanksgiving dinner, I love them so much.

We have payed out so little money on all those appointments and surgeries it's ridiculous. We had to get a doctor approved to do one of Jack's surgery, that was out of network, and we didn't know that until the night before the surgery, but it was no problem, it was approved without a hitch. We have had to call them to add a child who we did not have a social security number or birth certificate for because they were adopted as well as later change that child's name because we had finalized the adoption. I've had to call them about bills that were paid as out of network when I thought they should be in network.

And here's the part where you gasp...I have never gotten bad service. I have always talked to someone who was amazing professional, knowledgeable, and genuinely friendly. They always ask how Jack's doing, about our adoption, tell me their own stories, and manage to pass the time like I'm talking to an old friend.

So today I did something I've never done before, I asked to talk to their manager so that I could tell them what a great job they did. The woman was shocked and told me how much she really needed that today, and ended up making my day that I could make her day.

Ever get great know the opposite of the service I got with Verizon...tell the manager, if we don't who knows, we may soon never have anyone treat us with respect or worse never talk to an actual human again.

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